Refund Policy

1. Free preview and trials

• Draxo may offer free previews, demo workspaces, limited trials, or pilot access so teams can evaluate the product before paying.
• A free preview does not require payment and can be changed, limited, paused, or discontinued as the product evolves.

2. Subscription billing

• Paid subscriptions are billed in advance on a monthly, annual, or otherwise stated billing cycle.
• Your subscription renews automatically unless it is canceled before the renewal date.
• Cancelling a subscription stops future renewals but does not automatically refund the current billing period.
• If payment is handled by a payment processor, marketplace, or merchant of record, that provider may control the exact tax handling, processing timing, and refund destination.

3. Refund eligibility

• For a first-time self-service subscription purchase, you may request a refund within 7 days of the initial payment.
• Renewals, partial billing periods, usage after cancellation, add-ons, data import assistance, custom implementation, advisory work, and delivered professional services are generally non-refundable unless required by law.
• Refunds may be declined for abuse, repeated refund requests, chargeback misuse, violation of terms, or accounts created to avoid payment.

4. How to request a refund

• Email support@usedraxo.com from the account owner email address.
• Include your workspace name, billing email, payment date, payment provider receipt if available, and the reason for the request.
• Approved refunds are returned to the original payment method. Processing time depends on the payment provider and your bank.

5. Plan changes and cancellations

• You can cancel future subscription renewals from the billing portal when available or by contacting support.
• Plan upgrades may take effect immediately. Downgrades usually take effect at the next billing cycle unless otherwise stated.
• If a payment fails, Draxo may retry billing, suspend paid features, or downgrade the workspace after notice.

6. Legal requirements

• Nothing in this policy limits refund rights that cannot be waived under applicable consumer, tax, or payment laws.
• If a payment processor, marketplace, or merchant of record handles your transaction, its refund timing, fees, taxes, and dispute process may also apply.

7. Contact

For billing or refund questions, contact us at support@usedraxo.com.